Frequently Asked Questions
No matter what your question is about, the Italiva team is here to help. Our goal is to provide you with clear, fast, and reliable answers so that your shopping experience is as smooth as possible.
If you can’t find the information you’re looking for in our FAQ, feel free to reach out to us directly at info@italiva.com — we’re always happy to assist you.
Order & Shipping
How long does delivery take?
Most of our orders are delivered within 6–8 business days.
Will I receive a tracking number?
Yes, every order comes with a tracking number so you can easily follow your shipment.
Do you charge shipping fees?
No – at Italiva, we believe in great service. That’s why we offer free shipping on all orders.
Which payment methods are available?
We currently accept the following secure payment methods:
Credit Card (Visa, MasterCard, American Express)
PayPal
Google Pay / Apple Pay
Italiva Products
Are Italiva products waterproof?
Yes, our products are designed to be water-resistant, so you can safely use them outdoors without any worries.
Can the brightness be adjusted?
Absolutely! Our products feature an adjustable brightness function. Simply press and hold the ON/OFF button to set the level you prefer.
How long does the battery last?
At maximum brightness, the battery lasts about 4–5 hours, and up to 15 hours on lower settings.
Returns & Guarantee
What is the 100-Day Money-Back Guarantee?
We want you to be fully satisfied with your purchase. If for any reason you’re not happy, we offer a 100-Day Money-Back Guarantee. Simply reach out to us at info@italiva.com and we’ll find a solution together.