General Terms and Conditions
1) Scope of Application
1.1 These General Terms and Conditions (hereinafter "GTC") of Smikee Limited, Flat/RM C, 7/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong (hereinafter "Seller"), apply to all contracts for the delivery of goods that a consumer or business customer (hereinafter "Customer") concludes with the Seller through its online store.
1.2 Deviating terms and conditions of the Customer shall not apply unless expressly agreed in writing.
1.3 By placing an order, the Customer agrees to these GTC.
2) Return Policy
2.1 Customers may return items within 14 days of delivery. The item must be unused, in its original condition, and in original packaging.
2.2 Return shipping is at the Customer's own expense. We do not cover or reimburse return shipping costs.
2.3 The Seller is not responsible for lost or undelivered return packages.
Return Address:
Lai Yi Shu
Room 302, 3rd Floor, Zonghe Lou
No.606 Danxibeilu, Beiyuan Street
Yiwu, Zhejiang, 322000
China
3) Incorrect Address Provided by the Buyer
If the Customer provides an incorrect shipping address and the parcel is returned to the Seller, the Seller is not obliged to refund the purchase amount until the returned package is received. Reshipping to the correct address is possible at the Customer’s expense. Please contact our support for assistance.
4) Contract Formation
4.1 Product listings in the Seller’s online store are not binding offers but serve to submit a binding purchase offer by the Customer.
4.2 The contract is concluded when the Seller accepts the Customer's order by confirming the purchase or by dispatching the goods.
4.3 Order confirmations and communications are sent electronically via email. The Customer is responsible for ensuring that the email address provided is correct and accessible.
5) Prices and Payment
5.1 All prices are final and include applicable taxes unless stated otherwise.
5.2 Shipping costs, if any, are displayed during the checkout process.
5.3 Payment methods are displayed in the online store and may include credit card, PayPal, or other secure payment gateways.
6) Delivery Terms
6.1 Delivery is made to the address provided by the Customer. The Seller is not liable for undeliverable shipments due to incorrect or incomplete addresses.
6.2 In case of non-acceptance or refusal of delivery by the Customer, the Seller may deduct 30% of the purchase price to cover logistics and handling costs. The remaining 70% will be refunded once the item is returned.
6.3 Self-collection of goods is not available.
7) Retention of Title
The goods remain the property of the Seller until full payment has been received.
8) Defect Liability (Warranty)
8.1 Customers must check the goods immediately upon delivery. Obvious damages should be reported to the carrier and to the Seller.
8.2 Warranty claims are subject to the applicable statutory regulations.
9) Governing Law
These Terms and all disputes arising from the business relationship are governed by the laws of Hong Kong, unless mandatory consumer protection laws of the Customer's country apply.