We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
To be eligible for a return, the item must be in the same condition as when you received it – unused, unworn, with all original tags and in its original packaging. You must also provide a receipt or proof of purchase.
Please note: We are not responsible for lost return shipments and do not refund shipping costs. Return shipping must be paid by the customer.
Return Shipping Costs:
Customers are responsible for all return shipping costs.
If your return request is accepted, we will send you detailed instructions on where and how to send your return. Returns sent without prior approval will not be accepted. Please make sure to include your order number and a printed confirmation inside the package to ensure we can identify your return.
Please pack items securely to avoid damage during transport. We do not accept returns of used or damaged products.
To request a return or exchange, please email us at: support@italiva.com
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your payment provide